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Try the guide first — it is faster than we are. If it does not cover you, write to us.
The questions that account for most of our inbox.
The phone that scanned the QR has to stay reachable. On Android, exclude WhatsApp from battery optimisation, then reconnect from WhatsApp → Sessions.
Settings → Export, in the console. You get JSON and CSV, no ticket required, on every plan.
Modules are enabled per workspace and permissions are granted per role. Check Settings → Modules first, then the role under Settings → Members.
Confirm the SPF, DKIM and DMARC records are live with a public DNS lookup, then wait out your TTL. A trailing dot or a duplicated domain in the record value breaks it silently.
Settings → Billing. Upgrades apply immediately and are prorated; downgrades apply at the next renewal.
Yes — fill in your billing profile under Settings → Billing and future invoices carry it. Ask us and we will reissue past ones.
Send us the workspace name and what you expected to happen. That is usually enough for us to reproduce it.
Contact supportFirst response within one business day on every plan, one hour on Enterprise.