These terms are a contract between you and [REGISTERED COMPANY NAME], registered in [COUNTRY OF INCORPORATION].

By creating a workspace or using the service you accept them. If you are accepting on behalf of a company, you confirm you are allowed to bind it.

Access to the Relayno platform and the modules included in your plan, as described on the pricing page on the day you subscribe.

We may add, change or remove features. If we remove something you depend on, we tell account owners at least 30 days in advance.

You are responsible for what happens under your account and for keeping credentials secure. Enable two-factor authentication.

One person per set of credentials — seats are not shared.

Tell us promptly if you believe an account has been compromised.

Do not use Relayno to send unsolicited bulk messages, or to message people who have not agreed to hear from you. This is the fastest way to lose a WhatsApp number, and we will suspend accounts that do it.

Do not use the service to break the law, to infringe someone else’s rights, or to distribute malware.

Do not attempt to breach or load-test our infrastructure without written permission.

Do not resell access without a written agreement with us.

You must comply with the WhatsApp Business Messaging Policy for anything you send through WhatsApp.

Everything you put into your workspace remains yours. We claim no ownership of it.

You grant us the limited licence needed to host, process and transmit it in order to run the service for you.

You are responsible for having the right to process the personal data you upload.

Subscriptions are billed in advance, monthly or annually, at the price shown when you subscribed.

The trial lasts seven days and requires no card. Nothing is charged automatically at the end of it.

Upgrades take effect immediately and are prorated. Downgrades take effect at the next renewal.

Late payment may result in suspension after we have given you notice and a chance to fix it.

Prices exclude tax unless stated otherwise. We may change prices with 30 days’ notice, never mid-term.

We target 99.9% monthly uptime on Business and 99.99% on Enterprise, excluding announced maintenance.

Maintenance windows are announced in advance on the status page.

Third-party outages — WhatsApp, your DNS provider, a payment network — are outside our control and outside the target.

You may cancel at any time from the console. Cancellation takes effect at the end of the paid period; we do not refund partial periods unless the law requires it.

We may suspend or terminate an account that materially breaches these terms, after notice and a reasonable chance to fix it — or immediately where the breach is causing harm.

After termination you have 30 days to export your data, after which it is deleted.

We provide the service with reasonable skill and care.

Beyond that, and to the extent the law allows, the service is provided as is. We do not warrant that it will be uninterrupted or error-free.

Nothing here excludes liability that cannot lawfully be excluded.

Neither side is liable for indirect or consequential loss, loss of profit, or loss of data beyond what our backups hold.

Our total liability in any twelve-month period is capped at the fees you paid us in that period.

These limits do not apply to death or personal injury caused by negligence, to fraud, or to anything else that cannot be limited by law.

These terms are governed by the law of [COUNTRY OF INCORPORATION], and disputes go to [COURTS OF COMPETENT JURISDICTION].

Nothing here removes consumer rights you have under the law of your own country of residence.

We may update these terms. Material changes are emailed to account owners at least 30 days before they take effect.

Continuing to use the service after that date means you accept the new version. If you do not, cancel before it starts.